Frequently asked questions

Does the hotel accept dogs?

The hotel accepts one dog per room at an additional charge of £10.00 per night, please advise us that you are bringing your furry friend with you so that we can allocate you a pet-friendly room

Does the hotel offer a shuttle service?

Unfortunately not at present. If you need assistance with getting a taxi just ask at reception

Does the hotel offer free parking?

Parking is complimentary, providing you enter your vehicle registration number correctly into the keypad at reception on arrival

I have received a parking fine, what should I do?

You must have entered your details incorrectly, but don't worry! Simply appeal the fine on the Parking Eye website attaching your hotel bill, and they will sort this for you

What time is the reception open?

Reception is open 24 hours a day, please do not hesitate to contact us and we will be happy to assist you

Does the hotel offer a currency exchange service?

The hotel does not, but Sainsbury's does which is a 5-minute walk away, just ask us for directions

Can I check-in early?

This is subject to availability, please contact the hotel directly on the morning of your arrival

Can I have a late check-out?

This is subject to availability, please ask at reception

Does the hotel have smoking rooms?

The hotel does not offer smoking rooms, the smoking area is outside the front of the hotel. There is a minimum £100 charge if you are found to have smoked in your bedroom

Does the hotel have extra beds that can be added to rooms?

A: The hotel does not have any extra beds. Our standard rooms can hold two people, our family rooms can hold up to four people

Does the hotel offer cots?

The hotel has cots available, please request one at the time of booking